The news was understandably upsetting because e-commerce has become the country’s economic lifeline during the Covid-19 pandemic. According to one survey, the number of Indonesians shopping for groceries online jumped from 75 million to 85 million during the pandemic. But the true number of Indonesians using online platforms to buy and sell is undoubtedly much greater because the survey only covered major online grocers such as Lazada, Tokopedia, Shoppee, all of which are in the country’s formal sector.
Most e-commerce in Indonesia is conducted informally, on platforms such as Facebook Marketplace, Instagram and WhatsApp, with the majority of “merchants” selling their products from home or acting as re-sellers. Most of the latter are seasonal or incidental traders trying to make ends meet and they pay no income taxes. But, since the government has no obligation to provide a social safety net for these outliers in the informal sector, it has happily turned a blind eye to their non-tax-paying status.
The outrage over the police hunting down online food sellers trying to make a living without government handouts eventually proved to be embarrassing for the authorities. BPOM, Indonesia’s food and drugs regulator, issued a statement explaining the laws and regulations governing the sale of frozen food products. The statement seemed to absolve the Jakarta restaurant of wrongdoing because its products fell under the category of “ready-to-serve meals prepared at the request of end users” instead of being mass-produced.
But it hardly ended the confusion over which government agency is meant to oversee MSMEs. At present, several government agencies – including the police, BPOM, the Ministry of Health and local government authorities – claim jurisdiction over food-based MSMEs and their licensing needs, creating grey areas prone to being exploited by unscrupulous government agents.
While extortion by government officials and law enforcers is a long-standing practice in Indonesia – the IFC report says that 54 per cent of businesses claimed to have made “informal payments” to appease government officials – illegal practice can only diminish trust in the system.
As long as the issue of predatory conduct by government agents is not seriously addressed, progress towards formalising more of Indonesia’s MSMEs will be bumpy. Any promise of government outreach to support MSMEs will amount to nothing but hot air.
Johannes Nugroho