These cases also release important internal evidence into the public domain. In the US, the Google case has released thousands of pages of internal documentation which shine a light on the extent of surveillance Google has – and wants. It shows how Google views privacy, seeks to maintain its monopoly in search and advertising, looks at subscription models (like news) as a business model constraint, and sees privacy protections as a competitive threat. This information will help regulators globally.
The documents are also helping to match internal policy changes with public impact, using Google’s own views, strategies and data. In 2016, Google changed a single line in its privacy policy which resulted in the most significant boost to its surveillance machine in a decade. This happened by merging users’ anonymous browsing with personally identifiable information and search activity, creating a single profile/cookie across ads and user accounts. The project was apparently named internally “Narnia 2”.
We’ve seen big tech dominance in almost every way imaginable, across search, social media and digital platforms, to how we are identified and tracked online, with data broking, intelligence and surveillance. Big tech can even influence a state’s ability to wage war and how services are accessed during conflict.
If you’re hopeful the Google case will be the start of breaking up big tech companies, you’ll be disappointed. If the case withstands appeal, it seems likely the method of paying for exclusive distribution will change. In the short term this could help Google, given its search engine popularity and superiority. However, with data the name of the game, significantly reducing any one entity’s access to personal, behavioural and financial information along with browsing history will curtail parts of the big tech business model over time.
I’m mostly optimistic about our ability to regulate when technologies present significant social harms and security threats. Time is of the essence though. I hope this case – as with the CrowdStrike outage – highlights the need to standardise the supply of digital services. I am most worried about the less visible forms of discrimination, the resilience of our information ecosystem as well insidious uses of social media from algorithmic curation to mis- and disinformation and foreign interference.